Companies spend significant amounts of time investigating the best uninterruptible power supply (UPS) systems to ensure that they have perpetual, guaranteed power for their data centre, no matter what. But according to one UPS provider, firms spend much less time exploring UPS service plans – and that can make a huge difference in terms of system reliability.
In a white paper and associated newsletter, Cleveland-based Eaton Corp. – providing power management products – explores key issues to consider and questions to ask when selecting a UPS service offering and some of the top features to look for when evaluating service plans.
In “UPS Service Plans: How to Maximize Your Returns,” Eaton explains that with proper servicing, a well-made UPS can operate safely and reliably for as long as 20 years. But without proper servicing, even the best UPS is significantly more likely to fail.
The company explores the different kinds of service plans that UPS support companies offer, including depot exchange repair or replace (in which the customer sends the device to the supplier, and the supplier ships back a repaired or new device), advance swap depot exchange (the customer reports a problem, the supplier ships replacement device immediately) and on-site repair. According to Eaton, a depot exchange plan is the most cost-effective choice for organizations that use UPS products rated below 1,000 VA.
The firm also delves into the cost-effectiveness of purchasing warranties versus support agreements and pay-as-you-go plans. What’s more, Eaton provides a top-10 list of features that companies should seek in UPS service plans.
To download “UPS Service Plans: How to Maximize Your Returns,” click here