Currently, having consumer mobile devices in the enterprise might be the bane of every IT department but among the reason those devices are being brought to work is the productivity gains that users experience. Smartphones and mobile devices can do more than the tasks of the average desktop phone so shouldn’t the added power be leveraged? Avaya is betting on this as they release IP Office 8.0.
Laura Evans, director of SME channel sales at Avaya Canada, said the IP Office solution takes unified communications typically seen in large enterprises and allows small and medium businesses to benefit of the added features.
With Avaya IP Office 8.0, the suite is capitalizing of the capabilities most smartphones on the iOS, Android and BlackBerry platforms with new apps that enable the devices to act in a host of new ways.
The new mobility application for IP Office 8.0, one-X Mobile Preferred allows users on Android devices (an iPhone version is inbound for early 2012) to access key features of IP Office on the device.
To begin, full multi-party conference management is available through mobile devices. Users can invite, view, mute and drop participants on conference calls. Using the device’s touch interface, users can also set up a voice conference simply by selecting the participants and then initiate a group conversation with a single tap.
Evans said the Android application also integrates full presence, allowing users to display their availability status to co-workers. The application integrates with Microsoft Outlook calendars to give specific availability times. Users can even follow each other and receive alerts when availability resumes.
Instant messaging can also be accomplished over the applications so employees can easily connect through and integrated corporate directory. Evans said the instant messaging feature allows business colleagues to text and have multiple coworkers connected simultaneously in real-time.